Booking & cancellation policies.

Appointments are reserved specifically for each guest. Payments and deposits are nonrefundable.

If you need to reschedule, please provide at least 24 hours’ notice. When eligible, your payment may be converted into a service credit for a future appointment.

Cancellations made less than 24 hours before the appointment, no-shows, and missed appointments may result in the loss of the payment or deposit.

Guests arriving more than 15 minutes late may receive only the remaining appointment time. The appointment will still end at the originally scheduled time.

Nuzzle reserves the right to refuse service when a guest arrives with an active scalp condition, open wound, contagious condition, or behavior that makes the environment unsafe or uncomfortable.